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Accessibility

CATERING TO YOUR NEEDS

VEHICLE DROP OFF AND PARKING

If you are coming by car, the best place to park is The Star Car Park. Take the lifts from the Car Park and walk through the cafe court to the ramp entrance outside the Sydney Lyric. This trip will take you about 5 minutes and bring you to our Stalls and Box Office foyer.

An alternative is to drop your passengers in front at The Star’s Harbourside entrance where there is a lay-by area on Pirrama Road. Patrons can then take the escalators or lift up one level and walk for 1 minute to the Sydney Lyric entrance. There is an option to use the ramp for stair less entry.  

Please note, we do not recommend coming in via Pyrmont Street.

Wheelchair and Transfer Seating

Wheelchair seating is located in Stalls P or Q. Patrons who wish to remain in a wheelchair can be seated in row P. Patrons transferring from a wheelchair can be seated in row Q (with one low step to navitage). There is also a removable seat located in Foundation Suite Seating that is an option for some wheelchair users.

If your question is not answered here please email access@foundationtheatres.com.au.

Limited Mobility or Trouble with Stairs

If you have trouble negotiating stairs, please book your seats in the Stalls. Ramp access is available via Doors 13 & 18 (Stalls Row P). There are shallow stairs to navigate if you book tickets outside of these rows, however the closer you are to these rows, the less stairs will be encountered. See our Stalls seating map here. 

Wheelchair Bookings

Wheelchair seating is located in Row P of the Stalls. These seats can be booked by emailing us to request a call back. Our Box Office will call you to complete your booking as soon as possible, between the hours of Monday-Friday, 9am-5pm.

Companion Card Bookings

Companion Card holders can book by emailing us to request a call back. Our Box Office will call you to complete your booking as soon as possible, between the hours of Monday-Friday, 9am-5pm. If you are wanting to make a last minute on the day booking for a Saturday or Sunday performance, please check ticket availability online and purchase in person at our box office before the show. *Companion card bookings are not available on packaged seats.

Useful Information

  • Passenger Drop Off

    Pickup and drop off points are located on Pirrama Road. Lifts and escalators provide access to the breezeway and theatre entry.

  • Mobility Parking

    Mobility parking spaces are reserved close to the entrance lobbies on every level of The Star car park. Please note, there are charges for this car park.

  • Hearing Loop

    Hearing Loop is available in Stalls seating only. Please see map for more information and turn your hearing aid to T for reception. 
     
    If you are unable to access the hearing loop, the theatre can also provide you with an “Intelligent DSP RF Receiver (150MHZ)” which you can wear around your neck for the duration of the performance. The RF Receiver works in all theatre seats. You can adjust your hearing aid to “T” for reception or if this is not possible, we can also provide you with a headset to plug into that device. Please note, we have limited devices available, however will do our best to assist you on your visit.

  • Accessible Toilet

    Accessible toilets are located in both the Stalls and Dress Circle foyers.

  • Service Dogs

    Accredited service dogs are allowed to enter the theatre upon presentation of accreditation proof. Service dogs must remain on the floor at all times. 

  • Virtual Tour

    Our virtual tour lets you walk through our auditorium before you come for your visit. This shows you what the theatre looks like without a production on stage. When you arrive, the production's set, lighting and sound equipment will help bring the theatre to life.

Distance from Seat to Stage

For patrons with a visual impairment the distance between the centre seat in the specified row and the stage, measured from safety curtain, is:

  • Stalls, Row AA  - approximately 5 metres
  • Stalls, Row D  - approximately 10 metres
  • Stalls, Row H -  approximately 14 metres
  • Dress Circle, Row A - approximately 16.5 metres

Stalls has a gradual incline right to the back of the auditorium, patrons will be at eye level with the Stage at around Row F-G. View the Sydney Lyric seating plan.

SEAT SIZE

Our seat cushions are 430mm wide x 440mm deep with armrests that are 320mm in length. There is 460mm space between each armrest.

Seats without arms can be booked if required for accessibility via our Box Office.

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